Refund policy

Returns, Refunds, and Warranty Policy

1. Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss.

2. Warranty Claims

• In addition to your rights under the ACL, we offer a 12-month warranty on products found to be faulty or damaged.
• This warranty does not cover normal wear and tear, improper assembly, abnormal use, or damage to external packaging only.
• To lodge a claim: You must provide your order number, quantity of affected items, and clear images or videos showing the fault or missing parts.
• Do not dispose of items or return them without our prior instruction, as this may void your claim.

3. Change of Mind Returns

• Requests must be made within 14 days of delivery.
• Exclusions: We do not accept change of mind returns for health and safety products, bulk purchases, or packages that have been opened.
• Restocking Fees: Accepted change of mind returns will be refunded the item price minus a 10% restocking fee and the original shipping costs.

4. Delivery Issues and Fraud Protection

• Address Accuracy: If an order is "Returned to Sender" (RTS) due to customer error (incorrect address, refusal of delivery), the customer is liable for all associated shipping and re-delivery costs.
• Lost in Transit: We will investigate undelivered products with the carrier. If the product is confirmed lost and no proof of delivery can be provided, we will offer a replacement or refund.
• Damaged Items: Please report any items received damaged within 10 working days of dispatch to allow for a timely investigation.