Categories

Terms of service

Terms of Service

OVERVIEW

Welcome to Direct Store (directstore.com.au), which is owned and operated by Sivad Network Pty. Ltd., an Australian private company. The terms “we”, “us” and “our” refer to Direct Store. Direct Store provides a curated shopping experience, powered by Shopify. By visiting or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
  • You are responsible for maintaining the security of your account credentials and all activity under your account.
  • You represent that all information provided is correct, current, and complete.
  • Account credentials may not be transferred, sold, or assigned to any other person or business entity.

SECTION 2 - OUR PRODUCTS

  • We choose products for our site based on high-quality standards and their location being locally sourced from an Australian warehouse for your convenience.
  • We make every effort to display product colours and images accurately, but appearance may differ based on your device settings.
  • We do not warrant that the quality of any products will meet your expectations.
  • All product descriptions and pricing are subject to change at any time without notice.

SECTION 3 - ORDERS

  • Placing an order is an offer to purchase. We reserve the right to accept or decline your order for any reason, including suspected fraudulent activity.
  • Orders are not accepted until we confirm acceptance and process payment.
  • We may decline or cancel an order if a product is out of stock or if the delivery address is in an undeliverable postcode.
  • Purchases are for personal or household use only and not for commercial resale.

SECTION 4 - PRICES AND BILLING

  • All prices are in Australian Dollars (AUD) and are inclusive of GST.
  • Prices are subject to change without notice.
  • Posted prices do not include additional shipping, handling, or customs charges unless stated.
  • We reserve the right to apply a payment processing fee for certain payment methods, which will be disclosed at the point of payment.

SECTION 5 - SHIPPING AND DELIVERY

  • Most orders are dispatched within 1–2 business days after payment is received.
  • We primarily ship using Australia Post via Parcel Post or Express Post.
  • Delivery Restrictions: We do not deliver to PO Boxes, and we do not permit customer collection or pick-ups from our warehouses.
  • If a delivery is missed, the item may be taken to the nearest Post Office for collection.
  • Title and risk of loss pass to you once the product is transferred to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

  • All Services, trademarks, text, images, and code are owned by Direct Store, its affiliates, or licensors and are protected by intellectual property laws.
  • You are permitted to use the Services for personal, non-commercial use only.
  • Unauthorized reproduction or distribution of any material on the Services is strictly prohibited without prior written consent.

SECTION 7 - OPTIONAL TOOLS

  • We may provide access to third-party tools which we neither monitor nor control.
  • These tools are provided “as is” and “as available” without warranties or endorsements.
  • Your use of optional tools is entirely at your own risk and subject to the third-party provider's terms.

SECTION 8 - THIRD-PARTY LINKS

  • Our Services may contain links to third-party websites.
  • We are not responsible for the content, accuracy, or privacy practices of these third parties.
  • Any harm or damages related to third-party transactions should be directed to the relevant third-party provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

  • Direct Store is powered by Shopify.
  • Any sales and purchases made in our store are directly between you and Direct Store.
  • You acknowledge that Shopify is not responsible for any aspect of sales, including injury or loss resulting from products, and you release Shopify from all related claims.

SECTION 10 - PRIVACY POLICY

  • All personal information collected is subject to our Privacy Policy.
  • Shopify also processes personal information to provide and improve the Services.
  • Information may be shared with third parties, including suppliers and partners, to fulfill orders.

SECTION 11 - FEEDBACK

  • If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free license to use that feedback for any purpose.
  • We have no obligation to maintain feedback in confidence or pay compensation.
  • Feedback must not violate third-party rights or contain malicious code.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

  • We reserve the right to correct typographical errors or inaccuracies related to product descriptions, pricing, and availability.
  • We may cancel orders if information is inaccurate, even after an order has been submitted.

SECTION 13 - PROHIBITED USES

  • You may not use the Services for unlawful purposes, to infringe on intellectual property, or to harass others.
  • Prohibited activities include transmitting viruses, "crawling" or "scraping" pages, and committing fraudulent transactions.
  • Violation of these terms may result in immediate account termination.

SECTION 14 - TERMINATION

  • We may terminate this agreement or your access to the Services at our discretion without notice.
  • You remain liable for all amounts due up to the date of termination.
  • Provisions regarding Intellectual Property, Liability, and Governing Law survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

  • All products and services are provided 'as is' and 'as available' without express or implied warranties, including merchantability and fitness for a particular purpose.
  • We do not guarantee that the Service will be uninterrupted or error-free.
  • Nothing in this section limits guarantees that cannot be excluded under the Australian Consumer Law (ACL).

SECTION 16 - LIMITATION OF LIABILITY

  • To the fullest extent permitted by law, Direct Store and its partners shall not be liable for any direct, indirect, or consequential damages, including lost profits or data.
  • Our total liability in connection with the products or Services will not exceed the amount paid for the relevant product.

SECTION 17 - INDEMNIFICATION

  • You agree to indemnify and hold harmless Direct Store, Sivad Network Pty. Ltd., and Shopify from any third-party claims arising from your breach of these Terms or violation of any law.

SECTION 18 - SEVERABILITY

  • If any provision of these Terms is determined to be unlawful or unenforceable, that portion shall be severed without affecting the validity of remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

  • Our failure to enforce any right does not constitute a waiver of that right.
  • These Terms constitute the entire agreement between you and us, superseding any prior agreements.

SECTION 20 - ASSIGNMENT

  • You may not assign your rights or obligations under these Terms without our prior written consent.
  • We may transfer or assign these Terms without your consent.

SECTION 21 - GOVERNING LAW

  • These Terms are governed by and construed in accordance with the laws of Victoria, Australia.
  • You consent to the exclusive jurisdiction of the courts of Victoria for any disputes.

SECTION 22 - HEADINGS

  • Headings are for convenience only and do not limit or affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

  • We reserve the right to update or change these Terms at any time by posting updates to our website.
  • It is your responsibility to check our website periodically for changes.
  • Continued use of the Services constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

  • Questions about these Terms should be sent to us via our contact page at directstore.com.au.

Returns, Refunds, and Warranty Policy

1. Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss.

2. Warranty Claims

  • In addition to your rights under the ACL, we offer a 12-month warranty on products found to be faulty or damaged.
  • This warranty does not cover normal wear and tear, improper assembly, abnormal use, or damage to external packaging only.
  • To lodge a claim: You must provide your order number, quantity of affected items, and clear images or videos showing the fault or missing parts.
  • Do not dispose of items or return them without our prior instruction, as this may void your claim.

3. Change of Mind Returns

  • Requests must be made within 14 days of delivery.
  • Exclusions: We do not accept change of mind returns for health and safety products, bulk purchases, or packages that have been opened.
  • Restocking Fees: Accepted change of mind returns will be refunded the item price minus a 10% restocking fee and the original shipping costs.

4. Delivery Issues and Fraud Protection

  • Address Accuracy: If an order is "Returned to Sender" (RTS) due to customer error (incorrect address, refusal of delivery), the customer is liable for all associated shipping and re-delivery costs.
  • Lost in Transit: We will investigate undelivered products with the carrier. If the product is confirmed lost and no proof of delivery can be provided, we will offer a replacement or refund.
  • Damaged Items: Please report any items received damaged within 10 working days of dispatch to allow for a timely investigation.

 

Recently viewed on Direct Store

These are products that have been recently viewed on our store by others.

    View All

    Australian based warehouses

    Direct Store prioritizes quality and efficiency by sourcing all products from Australian-based warehouses to ensure reliable, local delivery for our customers.